Last Updated: 31/March/2026
At CatfishLens, we strive to provide the most accurate reverse-image facial recognition services available. Because our service delivers digital information instantaneously and consumes significant server resources and API connections the moment a search begins, we enforce a strict refund policy.
Please read the following carefully before making a purchase.
1. Digital Goods & Instant Delivery
By purchasing a “Premium Reverse Image Search” on CatfishLens, you agree that you are purchasing immediate access to digital results. Once payment is processed and the premium search begins downloading live matches, the service is considered fully rendered and delivered.
2. “Zero Matches” Does Not Equal a Failed Search
Our algorithms search hundreds of millions of indexed profiles, but not everyone has a digital footprint on public websites. If your search successfully completes and returns “0 Matches” or cannot locate the exact person, this represents a completed, successful scan. Proving someone’s image is completely absent from indexed databases consumes the same exact processing power as finding 100 matches. Therefore, we do not offer refunds simply because the results did not yield what you were hoping to find.
3. Non-Refundable Scenarios
Refunds or chargebacks will not be granted under the following circumstances:
- You are unhappy with the quality or quantity of the matches returned.
- You uploaded an unclear, blurry, heavily edited, or poor-lighting image which resulted in inaccurate connections.
- A target individual’s social media accounts are set to “Private” or “Hidden” preventing public indexing.
- You changed your mind after the real-time scan was initiated.
4. Technical Failures & Eligible Refunds
We stand by the stability of our technology. In the rare event of a complete system malfunction or connection timeout (e.g., our server fails to process your image entirely right after payment), our platform is designed to detect the error and automatically credit your payment back to your original payment method.
If this happens and you do not see a refund automatically applied within 3-5 business days, please contact our support team with your order number. If we verify that a technical error on our end prevented the engine from displaying results, you will be issued a full 100% refund.
5. Disputes and Chargebacks
Since you receive digital results instantly, any fraudulent disputes or chargebacks filed through your bank or payment provider will be vigorously contested. We automatically log the IP address, timestamp, and the successfully delivered match dossier linked directly to the transaction ID to prove delivery to payment processors. We recommend contacting our customer support directly to resolve any issues amicably before filing a bank dispute.
6. Contact Us
If you experienced a severe technical error or need assistance understanding your scan results, we are here to help!
Email: support@catfishlens.com Response Time: within 24–48 hours