{"id":110,"date":"2026-03-31T12:04:33","date_gmt":"2026-03-31T12:04:33","guid":{"rendered":"https:\/\/catfishlens.com\/?page_id=110"},"modified":"2026-03-31T12:04:35","modified_gmt":"2026-03-31T12:04:35","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/catfishlens.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Derni\u00e8re mise \u00e0 jour : 31\/mars\/2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chez CatfishLens, nous nous effor\u00e7ons de fournir les services de reconnaissance faciale par image invers\u00e9e les plus pr\u00e9cis disponibles. Parce que notre service livre des informations num\u00e9riques instantan\u00e9ment et consomme d'importantes ressources serveur et connexions API d\u00e8s le d\u00e9but d'une recherche, nous appliquons une politique de remboursement stricte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez lire attentivement ce qui suit avant de faire un achat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-1-digital-goods--instant-delivery\">1. Biens num\u00e9riques et livraison instantan\u00e9e<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En achetant une \u201c Recherche d'images invers\u00e9es Premium \u201d sur CatfishLens, vous acceptez d'acheter un acc\u00e8s imm\u00e9diat \u00e0 des r\u00e9sultats num\u00e9riques. Une fois le paiement trait\u00e9 et la recherche premium commen\u00e7ant \u00e0 t\u00e9l\u00e9charger des correspondances en direct, le service est consid\u00e9r\u00e9 comme enti\u00e8rement rendu et livr\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-2-zero-matches-does-not-equal-a-failed-search\">2. \u201c Z\u00e9ro correspondance \u201d n'est pas synonyme d'\u00e9chec de recherche<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos algorithmes parcourent des centaines de millions de profils index\u00e9s, mais tout le monde n'a pas une pr\u00e9sence num\u00e9rique sur des sites web publics. Si votre recherche se termine avec succ\u00e8s et renvoie \u201c0 correspondance\u201d ou ne parvient pas \u00e0 localiser la personne exacte,&nbsp;<strong>Ceci repr\u00e9sente une analyse termin\u00e9e et r\u00e9ussie.<\/strong>&nbsp;Prouver l'absence totale de l'image de quelqu'un dans les bases de donn\u00e9es index\u00e9es consomme exactement la m\u00eame puissance de traitement que de trouver 100 correspondances. Par cons\u00e9quent,&nbsp;<strong>Nous n'offrons pas de remboursement simplement parce que les r\u00e9sultats n'ont pas donn\u00e9 ce que vous esp\u00e9riez trouver.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-3-non-refundable-scenarios\">3. Cas non remboursables<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements ou les r\u00e9trofacturations seront&nbsp;<strong>non<\/strong>&nbsp;\u00eatre accord\u00e9 dans les circonstances suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous n'\u00eates pas satisfait de la qualit\u00e9 ou de la quantit\u00e9 des correspondances renvoy\u00e9es.<\/li>\n\n\n\n<li>Vous avez t\u00e9l\u00e9charg\u00e9 une image floue, de mauvaise qualit\u00e9, fortement retouch\u00e9e ou mal \u00e9clair\u00e9e, ce qui a entra\u00een\u00e9 des connexions inexactes.<\/li>\n\n\n\n<li>Les comptes de r\u00e9seaux sociaux d'un individu cible sont r\u00e9gl\u00e9s sur \u201cPriv\u00e9\u201d ou \u201cMasqu\u00e9\u201d, ce qui emp\u00eache leur indexation publique.<\/li>\n\n\n\n<li>Vous avez chang\u00e9 d'avis apr\u00e8s le d\u00e9but de l'analyse en temps r\u00e9el.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-4-technical-failures--eligible-refunds\">4. D\u00e9faillances techniques et remboursements \u00e9ligibles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous garantissons la stabilit\u00e9 de notre technologie. Dans le cas rare d'un dysfonctionnement complet du syst\u00e8me ou d'une interruption de connexion (par exemple, si notre serveur ne parvient pas \u00e0 traiter enti\u00e8rement votre image juste apr\u00e8s le paiement), notre plateforme est con\u00e7ue pour d\u00e9tecter l'erreur et recr\u00e9diter automatiquement votre paiement sur votre m\u00e9thode de paiement d'origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si cela se produit et que vous ne voyez pas de remboursement automatiquement appliqu\u00e9 dans les 3 \u00e0 5 jours ouvrables, veuillez contacter notre \u00e9quipe de support avec votre num\u00e9ro de commande. Si nous confirmons qu'une erreur technique de notre part a emp\u00each\u00e9 le moteur d'afficher les r\u00e9sultats, vous recevrez un remboursement int\u00e9gral de 100%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-5-disputes-and-chargebacks\">5. Litiges et r\u00e9trofacturations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9tant donn\u00e9 que vous recevez les r\u00e9sultats num\u00e9riques instantan\u00e9ment, toute contestation frauduleuse ou tout litige de paiement d\u00e9pos\u00e9 aupr\u00e8s de votre banque ou de votre fournisseur de services de paiement sera vigoureusement contest\u00e9. Nous enregistrons automatiquement l'adresse IP, l'horodatage et le dossier de correspondance livr\u00e9 avec succ\u00e8s li\u00e9 directement \u00e0 l'identifiant de transaction pour prouver la livraison aux processeurs de paiement. Nous vous recommandons de contacter directement notre service client pour r\u00e9soudre tout probl\u00e8me \u00e0 l'amiable avant de d\u00e9poser une contestation bancaire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-6-contact-us\">6. Contactez-nous<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez rencontr\u00e9 une erreur technique grave ou si vous avez besoin d'aide pour comprendre les r\u00e9sultats de votre analyse, nous sommes l\u00e0 pour vous aider !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong>\u00a0support@catfishlens.com\u00a0<strong>Temps de r\u00e9ponse :<\/strong>\u00a0dans les 24\u201348 heures<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 31\/March\/2026 At CatfishLens, we strive to provide the most accurate reverse-image facial recognition services available. Because our service delivers digital information instantaneously and consumes significant server resources and API connections the moment a search begins, we enforce a strict refund policy. Please read the following carefully before making a purchase. 1. Digital Goods [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - CatfishLens<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/catfishlens.com\/fr\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - CatfishLens\" \/>\n<meta property=\"og:description\" content=\"Last Updated: 31\/March\/2026 At CatfishLens, we strive to provide the most accurate reverse-image facial recognition services available. 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